However, there was no procedure for aiding refugees staying with host families, she said.
Gaby Szoelloesy, who coordinates cantonal social welfare departments, apologised this week to host families who feel left in the lurch.
"But it is simply very, very difficult if we don't even know of the host family's commitment because it did not go via official channels," she told a news conference.
While the government has taken the unusual step of allowing Ukrainian refugees to apply for temporary residency and work permits, this does little to address the present needs of the struggling refugees staying with host families.