However, a 2019 study by the University of California's Labor Center at Berkeley warned that while some technologies can alleviate arduous warehouse tasks, they could also contribute to increasing the "workload and pace of work."
The researchers added that technological advancements might also contribute towards "new methods of monitoring workers," and cited the Amazon's MissionRacer video game "that pits workers against one another to assemble customer orders fastest."
Amazon says its innovation has generated more than a million jobs and 700 new job categories, mainly in highly specialized engineering, but also as technicians and operators.
"I really think what we're going to do in the next five years is going to dwarf anything we've done in the last ten years," says Quinlivan.
